Our Story
We are a seasoned bunch who have deep expertise in designing enterprise products and systems. At the core we are engineers who love to solve problems. One of the problems that always bothered us was how laborious and slow the process of troubleshooting was. A deep dive RCA of our processes revealed several causes that hampered our progress, delayed the resolution of issues and made our customers unhappy. The root cause was that there was just too much tribal knowledge to deal with and only a handful of us knew how the system worked and how to debug critical issues. That prevented us from automating some of the troubleshooting to avoid repetitive work, or elevating expertise of our engineers, or quickly training new hires to make them productive.
Lessons learned in the due course made it clear that we need a platform that dramatically simplifies the process, automatically captures knowledge and organizes it, and helps users automate wherever possible. And thus the idea of DagKnows was born: A platform to diagnose issues by documenting the causes using structured knowledge graphs (DAGs) and automating the process.
